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Help & support
Help & support

For help with a current product or service or refer to FAQs and developer tools

info@zapaden.com

Call Us
Call Us

Call us to speak to a member of our team.

+265 996 205 197 / 888 661 088

Business Department
Business Department

Contact the sales department about cooperation projects

+265 888 205 207

Global branch
Global branch

Contact us to open our branches globally.

strategy@zapaden.com

Get in touch

Do you want to know more or contact our sales department?

Visit the Knowledge Base
Visit the Knowledge Base

Browse customer support articles and step-by-step instructions for specific features.

Watch Product Videos
Watch Product Videos

Watch our video tutorials for visual walkthrough on how to use our features.

Get in touch with Sales
Get in touch with Sales

Let us talk about how we can help your enterprise.

Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

Contact Us
Contact Us Support Center

Firstly, you dont have to purchase any of our offerings in the Zapaden Suite as they are completely free! 😁😎 Saying that, you can view any of our demo videos via our Youtube page @Zapaden

No, unfortunately you'll have to use another email addy or mobile to open other accounts.

We hope so!! Zapaden is expanding rapidly and needs equal participation from vendors and the users! Check the app to see available services in your location. If some services aren't there that should be, halla at your vendors to join Zapaden ka!

Simply open the Zapaden app or web version, login, browse categories like rides, groceries, restaurants, or services, and place an order. Payments can be made digitally or in cash, where available.

Yes! Zapaden allows you to schedule rides and book service providers in advance, ensuring timely convenience.

Use the in-app support feature to report issues, request refunds, or contact customer service for quick resolutions.

Download the relevant Zapaden app (Store Dashboard, Driver, or Works), complete the registration process, and submit required verification documents.

Earnings are tracked in real-time and can be withdrawn based on the platform’s payout schedule. Payment methods vary by region, including mobile money, bank transfers, and more.

Optimize your store or service listing with clear descriptions, great images, competitive pricing, and positive customer interactions. Paid promotions are also available for boosting visibility, visit  @Advertising.

 

Yes! Zapaden employs strict security measures, including encrypted transactions and user verification, to protect your data.

Cancellation policies vary based on the service. Fees may apply for last-minute cancellations. Check the app’s terms for details.

Zapaden provides a dispute resolution process where users and service providers can report issues, with mediation available if necessary.

 

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